Refund policy

This policy applies to reports bought at kaaljyoti.com/reports from GoAppsters Private Limited. It forms part of the terms of sale. Nothing in it limits any right you have under the Consumer Protection Act, 2019 or any other law.

The short version. You see your own report before you pay, and it is delivered the moment you do, so we refund in only two cases: you paid and did not get your report, or you were charged twice. If the report has an error caused by us, or you mistyped a birth detail, we make it again free.

1. We refund in full in two cases only

• you paid, and we could not deliver your report within 48 hours of your writing to us;
• you were charged more than once for the same order (we refund the extra payment).

2. We make the report again, free, when

• the report has an error caused by us;
• you entered a birth detail wrongly (a typing mistake in the date, time or place) and write to us within 7 days of payment. We remake it once, with the corrected details, for the same person.

3. In every other case we do not refund

For example:

• a report that was delivered, because you changed your mind;
• because you disagree with what the report says. Astrology is a matter of interpretation (see the terms, section 5);
• an error or a mistyped detail, which we put right by making the report again (section 2).

4. How to ask

Write to reports@kaaljyoti.com with your order number (it begins with KS-) and what went wrong. We reply within 48 hours.

5. How a refund is paid

In full, to the card, UPI account or bank account you paid from, through Razorpay. Once we issue it, your bank usually shows it within 5 to 7 working days.